Frequently Asked Questions

If you are experiencing difficulty viewing videos on the site, this may be because you are using an older or unsupported browser. Our courses are designed to take full advantage of the latest Microsoft Edge, Firefox, Chrome, and Safari functionality that is not present in older (and some unsupported) browsers.

If audio isn't playing you may want to check that the volume isn't muted or turned down. On some systems the audio may be very low and you will have to turn up the volume fairly high. Please, do not forget the volume is set high or you may risk hearing damage when listening to other, non-course audio.

The Support and System Test page will perform a basic test of various categories, such as operating system and screen resolution. A warning is displayed if you do not meet the minimum requirements for a specific category. If you do not meet the minimum requirements for most categories, you may still use the site; however, it may not function optimally.

In Windows 8+
If you are using Microsoft Windows, to prevent malicious programs from taking advantage of known security holes, make sure you have the latest updates from Microsoft: Windows Update FAQ

On Apple Mac
From the Apple menu in the corner of your screen, choose "System Preferences". In the System Preferences window, click Software Update. Click Update Now or Upgrade Now to get the latest security updates and new feature releases.

For more information on spyware, parasites, and other deceptive software, visit the Doxdesk page on parasites: https://www.doxdesk.com/parasite
To help you control and remove this type of software, download and install a spyware detection and removal utility, such as:

• Adaware Antivirus
• Malwarebytes

For more information, please visit Microsoft's Safety & Security Center page.

Regularly scan your computer to check for viruses. If you do not have antivirus software, it is strongly recommended that you install such software immediately. Many options are available. Two examples of well-known antivirus programs are AVG AntiVirus and Symantec Norton AntiVirus. Both have been around for many years:

• AVG AntiVirus
• Norton AntiVirus

For more information, please visit Microsoft's Safety & Security Center page.

If you launch a course, but only see the following message: "Course In Progress, do not close this browser window," you most likely have a pop-up blocker enabled.

All browsers have the ability to block pop-ups, and may do so with built-in or third-party pop-up blockers. This functionality will need to be temporarily disabled while viewing a course.

In Firefox, click "Tools" in the menu bar then select "Options." Click "Content" and uncheck the box next to "Block pop-up windows." Then click "OK." Remember to turn the pop-up blocker back on when you log out.

You can also allow pop-ups from this site by launching a course. A bar will appear at the top of the window. Click the "Options" button on the right of the screen and choose "Allow pop-ups from site."

In Google Chrome, click the "Customize" button in the top right corner (three horizontal lines). In the menu that appears, click "Settings." On the Settings page, click "Show advanced settings" and then click the "Content Settings" button. In the window that opens, scroll down to the section labeled "Pop-ups" and select "Allow all sites to show pop-ups." Then click "Done" and close the Settings tab. Remember to turn the pop-up blocker back on when you log out.

In Safari, choose Safari > Preferences, then click Websites. Click Pop-up Windows on the left. If you don’t see Pop-up Windows, be sure to scroll to the bottom of the list. In the pop-up menu for the website, choose "Allow". Remember to turn the pop-up blocker back on when you log out.

In Microsoft Edge, go to Settings and more > Settings > Site permissions. Select Pop-ups and redirects. Move the Block toggle to Off. Remember to turn the pop-up blocker back on when you log out.

A cookie is a small file sent to your computer when you visit a website. Cookies help the site remember information about your visit, such as your course progress and completions.

Firefox

1. Click the "Open Menu" button in the upper right corner.
2. Select "Options."
3. Select "Privacy" from the side menu.
4. Click the "clear your recent history" link in the History section. The Clear Recent History pop-up is displayed.
5. Select the "Cookies" check box.
6. Click the "Clear Now" button.

Chrome

1. At the top right, click More. Settings.
2. Under "Privacy and security", click Cookies and other site data.
3. Click See all cookies and site data. Remove all.
4. Confirm by clicking Clear all.

Safari

1. Press the "ALT key" if the menu bar at top of the screen isn't displayed.
2. Click "Edit" in the menu bar.
3. Select "Preferences..." from the drop-down menu.
4. Click the "Privacy" icon.
5. Click the "Remove All Website Data" button.

Microsoft Edge

1. Click the "Hub" icon in the upper-right corner.
2. Click the "History" icon.
3. Click the "Clear all history" link.
4. Select the "Cookies and saved website data" check box.
5. Click the "Clear" button.

Firefox

In the menu bar, click "Tools" and select "Options." In the Options window, click "Privacy" and select "Tell sites that I want to be tracked." In the History section, select "Remember history."

Chrome

Click the "Customize" button in the top right corner and select "Settings." Near the bottom of the page, click "Show advanced settings." In the Privacy section, click the "Content settings" button. In the Content settings window, select "Allow local data to be set (recommended)." Click "Done" and close the Settings tab.

Safari

In the Safari app on your Mac, choose Safari > Preferences, click Privacy, then deselect "Block all cookies".

Microsoft Edge

Open Microsoft Edge, select Menu (3 dots icon on top right corner of the browser) > Settings > Site permissions > Cookies and site data. Turn on "Allow sites to save and read cookie data (recommended)" to unblock cookies.

JavaScript is a type of programming which can add interactivity and functionality to a web site. Some examples include the menus, the navigation buttons, interactive courses, and course slide shows.

Firefox
In the Address field, enter "about:config" and click the "I'll be careful, I promise!" button. In the Search field enter "javascript.enabled." Right-click "javascript.enabled" and select "Toggle." The Value column will now display "True."

Chrome
Click the "Customize" button in the top right corner and select "Settings." Near the bottom of the page, click "Show advanced settings." In the Privacy section, click the "Content settings" button. In the Content settings window, select "Allow all sites to run JavaScript." Click "Done" and close the Settings tab.

Safari
In Safari, choose Safari > Preferences, then click "Security". Check the "Enable Javascript" checkbox on this panel. The next time you load a web page, the setting will be active.

Microsoft Edge
In Edge, click the "Settings and more" button. Select "Settings" from the menuu. On the settings page, search for "Javascript". Look for "Allowed" in the filtered list of settings and switch the block toggle to on.

You can run a system test using the link above to ensure that your resolution means the minimum requirements. The minimum site requirement will allow you to view most courses, but smaller resolutions may display older courses incorrectly. If your computer does support a high resolution higher than its current size setting, you can adjust it using the below instructions.

In Windows 8+
Click the Start Button on the left side of the bottom bar on your screen, and then select "Control Panel." Under the heading Appearance and Personalization, select "Adjust screen resolution." Use the slider to set the resolution you need.

On Apple Mac
Click the Apple menu > System Preferences. Select Display then click the Scaled option. Select the resolution or display scaling you want to use.

In Windows 8+
Click the Start Button on the left side of the bottom bar on your screen. Choose the settings (or Control Panel) option. Select "Time & Language". Choose a language from the Windows display language menu or add one if it isn't already installed.

On Apple Mac
On your Mac, choose Apple menu > System Preferences, then click Language & Region. Choose a language or press the add button to install a new one.

If you have DSL or a Dial-up connection, you may experience difficulty viewing the courses on this site. It is important to have a stable, high-speed connection when viewing the courses. If you are on a slower connection, you will need to allow up to one minute for the courses to load.

You may do all of the following with a mobile device:

• Enroll in courses and complete activities within them
• View your available courses in the catalog and assigned Curricula
• View your Learning History
• View and update your User Profile

As a general rule, yes. Some older courses may not be available on mobile, due to technical limitations of the course content. You will see all courses that are compatible with mobile listed on the Course Catalog, My Courses and My Curricula tabs on the Homepage.

No, you must have an Internet connection at all times to view the courses.

We have optimized the performance and layout for different devices. While you may find a slightly different visual experience depending on which device you use, the content and features remain the same.

Perform a System Test to determine a compatible browser for your device.

Use the System Test function to see if your Android phone or Android tablet is compatible.

System requirements can vary depending on the mobile device. Use the System Test function to see if your device meets the minimum requirements.

Select "Support / System Test" from the site's main menu, or use the link at the top of this page.

All courses have been optimized to work with a wide selection of devices. For best performance, be sure that the mobile device has a strong signal available.

Select "Support / System Test" from the site's main menu. Click the "Submit Ticket" button at the top of the screen. On the Support Center screen, click the "Submit a Ticket" button and complete the form.

When your browser is open, tap the "Menu" button in the upper left of the browser and select "Settings." In the Advanced section, select "Content Settings," then uncheck "Pop-up blocker."

When your browser is open, tap the "Menu" button in the upper left of the browser and select "Settings." In the Advanced section, select "Content Settings," then check "Accept Cookies."

1. Click the "Triple Dot" menu button
2. Select "Settings / Privacy."
3. Tap on the "CLEAR BROWSING DATA" button at the bottom.
4. Select "Cache" and tap the "Clear" button.

1. Click the "Triple Dot" menu button
2. Select "Settings / Privacy."
3. Tap on the "CLEAR BROWSING DATA" button at the bottom.
4. Select "Browsing History" and tap the "Clear" button.

• Click the "Triple Dot" menu button
• Select "Settings / Privacy."
• Tap on the "CLEAR BROWSING DATA" button at the bottom.
• Select "Cookies" and tap the "Clear" button.

Use the System Test function to see if your iPhone or iPad is compatible.

System requirements can vary depending on the mobile device. Use the System Test function to see if your device meets the minimum requirements.

Select "Support / System Test" from the site's main menu, or use the link at the top of this page to go there directly.

All courses have been optimized to work with a wide selection of devices. For best performance, be sure that the mobile device has a strong signal available.

Select "Support / System Test" from the site's main menu. Click the "Submit Ticket" button at the top of the screen. On the Support Center screen, click the "Submit a Ticket" button and complete the form.

In iOS, open the "Settings" app, then select "Safari." In the menu, under the General heading, turn off the "Block Pop-ups" setting.

When your browser is open, tap the "Menu" button in the upper left of the browser and select "Settings." In the Advanced section, select "Content Settings," then check "Accept Cookies."

1. From your homescreen tap "Settings."
2. Select "Safari."
3. Tap "Clear Cache."

1. From your homescreen tap "Settings."
2. Select "Safari."
3. Tap "Clear History."

1. From your homescreen tap "Settings."
2. Select "Safari."
3. Tap "Clear Cookies."